CHICAGO, August 5, 2004 - Orbitz (NASDAQ: ORBZ), the pioneer of online Customer Care, today announced that travelers who book hotels on Orbitz will receive proactive "Care Alert" messages with vital travel information about their destination city. Orbitz' Care Alerts offer details on security breaches, traffic congestion, severe weather and other potential travel delays to help travelers avoid trouble and minimize stress.
To kick off the new service, Orbitz's Care Team sent Care Alerts to customers who booked hotels in Boston during the Democratic National Convention with details on transportation disruptions. Orbitz also plans to send Care Alerts to customers who have booked hotels in New York during the Republican National Convention later this month.
"With more travelers using Orbitz for their hotel arrangements, we've expanded our Care program to include this important and growing customer base," said Scott Ackerman, director of Orbitz Customer Care. "Travelers who book a flight, vacation or hotel on Orbitz benefit from our Care team of experts, who are monitoring our customers' travel plans for as long as they're away from home."
Travelers can designate how they prefer to receive Care Alerts - by mobile phone, pager, PDA or email. Orbitz's customers also can enroll up to six family members, colleagues or friends to receive Care Alerts and stay informed of changes to the traveler's schedule.
With a combined 120 years in airline and travel industry experience, Orbitz's Care Team includes specialists in airport operations, air traffic control, passenger service, reservations, security, corporate travel and journalism.
Care Alerts are available to all Orbitz.com and Orbitz for Business customers.
Orbitz is a leading online travel company that enables travelers to search for and purchase a broad array of travel products, including airline tickets, lodging, rental cars, cruises and vacation packages. Since launching its website to the general public in June 2001, Orbitz has become the third largest online travel site based on gross travel bookings. On www.orbitz.com, consumers can search more than 455 airlines, as well as rates at over 65,000 lodging properties and at 22 car rental companies. Orbitz, Inc. became a publicly traded company on Dec. 17, 2003, when its shares were listed on the Nasdaq National Market under the ticker symbol ORBZ. For more information on the company, visit www.orbitz.com.
Statements in this press release regarding Orbitz that are not historical facts are forward-looking statements and are subject to risks, assumptions and uncertainties that could cause such statements to differ materially from actual future events or results. Any such forward-looking statements are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. The following factors, among others, could cause Orbitz' actual results to differ materially from those described in a forward-looking statement: Orbitz' ability to retain and attract customers on a cost-effective basis; increasing competition from existing or new competitors; relationships with Orbitz' controlling stockholders and with other travel suppliers; limitations that could affect the expansion of our Supplier Link business; risks relating to our ability to expand our business generally; specific risks that could affect our ability to achieve growth plans for portions of our business, such as hotels; rapid technological change affecting our industry; technical and operational issues, such as journey control restrictions, that result from changes in travel suppliers' distribution methodologies that could affect our results; risks associated with litigation or government regulation; declines, disruptions or events affecting the travel industry; potential fluctuations in our quarterly and annual results. This list is intended to identify only certain of the principal factors that could cause actual results to differ. Readers are referred to the reports and documents filed from time to time by Orbitz with the Securities and Exchange Commission for a discussion of these and other important risk factors. Readers are cautioned not to place undue reliance on forward-looking statements, which are made as of the date of this press release. Orbitz undertakes no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or any other reason.