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News Releases Delivers Customers Improved Flexibility and Value with New Change Fee and Cancellation Fee Policy
Removal of Orbitz change and cancellation fees on hotels combined with Hotel Price Assurance and Total Price hotel search results makes Orbitz the most flexible, competitive and transparent place to book hotels online

CHICAGO, Sept. 29 /PRNewswire/ -- Providing enhanced flexibility and value for travelers, Orbitz ( today announced that it will no longer charge change and cancellation fees on hotel bookings made anywhere in the world(1). Travel plans often change. By removing our change and cancellation fees, Orbitz is making it easier for customers to adjust their schedules accordingly.

"We are totally obsessed with ensuring is the best place to book a hotel on the Web," said Barney Harford, President and CEO, Orbitz Worldwide. "Earlier this year we led the industry with the launch of Total Price hotel search results and Hotel Price Assurance delivering meaningful value and transparency. Now by eliminating change and cancellation fees on all hotel bookings we're giving customers yet another reason to book their hotel with"

In April 2009, Orbitz introduced Total Price hotel search results making it radically easier and more transparent for consumers to search for hotels and know the total cost of lodging up front. Orbitz is the only major online travel company to show Total Price per night, including taxes and fees, upfront on the initial search results page. Competitors only show base rate, requiring customers to select a hotel and visit multiple pages in the search process before finding out the total cost of a hotel room with all fees.

One month later, Orbitz launched Hotel Price Assurance, promising customers the best Orbitz rate for their hotel. Here's how it works: you book any pre-paid hotel on Orbitz, another Orbitz customer subsequently books the same hotel stay at a lower rate, and Orbitz automatically sends you a check for the difference.

The launch of Total Price hotel search results, Hotel Price Assurance and the elimination of our hotel change and cancellation fees clearly establishes Orbitz as the only source of flexibility, value and transparency when booking hotels on the Web. For more details, visit

About ( is a leading online travel company that enables travelers to search for and purchase a broad array of travel products, including airline tickets, hotel rooms, rental cars, cruises and vacation packages. Since launching its website to the general public in June 2001, has become one of the largest online travel sites in the world and has led the industry with innovations including Flight Price Assurance, Hotel Price Assurance and Total Price hotel search results. On consumers can search more than 80,000 suppliers worldwide including airlines, hotels and car rental companies. is owned by Orbitz Worldwide.

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About Orbitz Worldwide

Orbitz Worldwide is a leading global online travel company that uses innovative technology to enable leisure and business travelers to research, plan and book a broad range of travel products. Orbitz Worldwide owns a portfolio of consumer brands that includes Orbitz (, CheapTickets (, ebookers (, HotelClub (, RatesToGo (, the Away Network (, and corporate travel brand Orbitz for Business ( For more information on partnership opportunities with Orbitz Worldwide, visit

(1) Orbitz will no longer charge a fee to change or cancel a hotel reservation. Some hotels may have non-refundable rates or impose fees that Orbitz is required to pass along, please see individual hotel policies for details. Excludes hotels booked as part of a package, e.g. flight plus hotel bookings.


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"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding Orbitz Worldwide Inc.'s business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.