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ebookers Enhances Customer Service with Launch of Live Chat

New Instant Messenger Tool enables Customers get high-quality service at the right time

ebookers Enhances Customer Service with Launch of Live Chat

New Instant Messenger Tool enables Customers get high-quality service at the right time

 

September 23rd, 2009, London, England -- ebookers.com (www.ebookers.com), one of Europe's largest online travel companies, today announced it was enhancing its customer service offerings available to consumers by launching its new Live Chat feature, an instant messenger support service currently being trialed in the United Kingdom. 

 

In addition to ebookers’ call centers, Live Chat provides ebookers’ customers with additional online support when searching for or booking hotels, holidays and flights.  The service also widens the number of channels customers can use to reach service support, in addition to the company’s call centers, highlighting ebookers’ focus on delivering technology to make online travel booking more efficient and user-friendly.

 

“Our new Live Chat feature is already receiving positive feedback from customers, especially from consumers with impaired hearing who have highlighted how the service has provided them with an easy channel for their enquiries,” said Tamer Tamar, President, ebookers.com. “The introduction of Live Chat is an example of how ebookers will deliver technology to help consumers get easy access to high-quality online service in Europe.”

 

Live Chat enhances customer experience by providing real-time service to those customers who require assistance when booking their holiday online. Should a customer encounter any booking issues, or simply want more information or assistance in booking a holiday, they can easily start an instant messenger conversation with a Live Chat operator & will be prompted to do so during the booking process via a banner. This enables people to multitask as they manage an online booking.

 

Live Chat is already gaining popularity among customers, - among those customers who used Live Chat in May 2009*, 87% reported they would book with ebookers again as a result of this service.

 

The introduction of the ebookers Live Chat service is one of the many new features introduced by the company over recent months. Innovative search functionalities including improved hotel mapping, amenities searching and saved hotel options are all aimed at making holiday decisions easier and simpler for travelers by improving the booking process.

 

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For more information please contact the ebookers.com press office on:

ebookers press office

+44 20 7025 6650

ebookerspressoffice@redconsultancy.com

 

Note to editors

*717 Live Chats were completed on ebookers.com during May 2009

 

 

About ebookers.com

ebookers.com, one of Europe's largest online travel agents, prides itself on making travel booking decisions easier and offers excellent value travel with a best price guarantee. ebookers.com is a brand that is owned and operated by Orbitz Worldwide (NYSE: OWW). It has origins going back 20 years and has close relationships with leading travel suppliers of hotels and airlines. It offers a huge selection of choice from over 200 airlines, 86,000 hotels around the globe and car hire from most of the major international brands as well as providing both ski and cruise packages.

 

About Orbitz Worldwide:  

Orbitz Worldwide is a leading global online travel company that uses innovative technology to enable leisure and business travelers to research, plan and book a broad range of travel products. Orbitz Worldwide owns a portfolio of consumer brands that includes Orbitz (http://www.orbitz.com), CheapTickets (http://www.cheaptickets.com), ebookers (http://www.ebookers.com), HotelClub (http://www.hotelclub.com), RatesToGo (http://www.ratestogo.com), the Away Network (http://www.away.com), and corporate travel brand Orbitz for Business (http://www.orbitzforbusiness.com). For more information on how your company can partner with Orbitz Worldwide, visit http://corp.orbitz.com.

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release regarding Orbitz Worldwide Inc.'s business which are not historical facts are "forward-looking statements" that involve risks and uncertainties. For a discussion of such risks and uncertainties, which could cause actual results to differ from those contained in the forward-looking statements, see "Risk Factors" in the Company's Annual Report or Form 10-K for the most recently ended fiscal year.